Emergency Information & Alerts
The University is OPEN and all functions are operating normally.
St. Thomas University’s STUAlert! is a service that allows University officials to reach all students and employees with time sensitive information during unforeseen events or emergencies. Our STUAlert! system uses voice, e-mail, and text messaging to broadcast pertinent information and, when appropriate, provide directions to those in the affected area(s).
For each individual, STUAlert! can deliver one voice message to the phone numbers, e-mail address, and text message number you have provided us. Our STUAlert! is powered by Blackboard Connect, which offers a set of emergency communications tools specifically designed for higher education institutions. Blackboard Connect is used by nearly 200 colleges and universities nationwide.
Any and all contact information you provide, such as home telephone numbers, cellular numbers, and e-mail addresses, may be used to notify you of an emergency or crisis that may affect you and/or the University community. Your emergency contact information may also be used to notify your designated emergency contact(s) of an emergency or crisis that may affect you and/or the university community.
Examples of emergency or crisis situations include the following:
- On-Campus Crime and Assaults
- Natural Disasters
- Extraordinary weather conditions
- Terrorist Attacks
What You Need to Do Now!
Provide Your Contact Information:
If you have not already done so, please provide your most current contact information now by logging into the student or faculty/staff portal in MyBobcat and following the appropriate instructions below. The information you provide is kept completely confidential and will only be used to provide updates to the STUAlert! system.
- Log into the student MyBobcat portal
- At the “WebAdvisor” window
- Select “Use Account”, then select the “Address/Personal Email Change” tab and complete the form.
Frequently Asked Questions
What is the STUAlert! – Emergency Notification System?
As part of St. Thomas’ ongoing effort to ensure a safe environment, the university utilizes the an Emergency Notification System (ENS), known as STUAlert!. The STUAlert! ENS is a comprehensive communications solution that allows the university to quickly disseminate an urgent message through multiple communication mediums.
Who are STUAlert! messages sent to?
ENS messages are sent to every single member of our campus community who has current personal contact information registered on the MyBobcat portal. Those individuals who do not have current personal contact information registered in MyBobcat will only receive these critical messages via their STU email.
How do I make sure I receive the STUAlert! messages?
If you have not followed the guidance above to update your personal contact information, please take the time to do so now.
What might an STUAlert! message may say?
In an actual emergency, here are a few sample messages you may receive via text message or email – emergency messages are preceded by “STUAlert!” and often includes a Date/Time stamp:
- Hazardous Materials Incident in Building ‘X’ / Seek shelter if nearby or avoid the area if possible
- Tornado Warning issued / Go inside immediately and seek shelter. Avoid windows.
- Fire in Building ‘X’ / Evacuate Building ‘X’ immediately. Follow instructions from authorities. Avoid the area.
What should I do if I receive a STUAlert! message?
Do what the message tells you to do! The message is being sent from a university authority and the information being sent has been confirmed.
If the message tells you to “Take shelter” or to “Shelter-in-Place” do just that. Your goal should be to find a room that you can lock yourself into (if the situation calls for it). Avoid leaving the building you are already in, unless the threat is inside with you. If you are outside, quickly get to the nearest building. If there is a clear and present threat in the immediate area, like an active shooter, you are going to have to make the best decisions for your own safety. Hazardous weather and chemical spills may also be situations for this type of action.
If the message tells you to “Exit the building” or “Evacuate” do just that. Your goal is to get out of the building in a calm and organized manner while looking around your work area for anything suspicious or out of the ordinary. Follow others leaving the building to an assembly area. If you notice anything suspicious, be sure to report it to first responders as they arrive.
Can parents register to receive STUAlert! messages?
Only students, faculty, and staff with an active MyBobcat account are able to register for STUAlert! at this time. However, students, faculty and staff may add the contact information (phone number) of a parent to their account; this will then allow the parent to receive notifications as well.
There was a recent STUAlert! sent, but why did I not receive every form of communication?
The intent of the system is to get every person at least one form of communication (text, email, phone call, web, person-to-person) in a timely manner. Given the realities of life and limits of current technology, it is simply not possible to assure every person will receive every form of message. There are several uncontrollable points within the electronic communications systems where errors can occur, most of which are points controlled by outside vendors such as cell phone carriers, email providers, and computer systems. If an individual just receives an email, gets a social media notification, gets a text message, or just hears the information from a friend, classmate or co-worker, then the system was successful. The university is continually looking for ways to expand the number of components to the already redundant system.
There was a recent STUAlert! sent, but why was it only sent as a text message and posted on social media?
When the system is activated for an ongoing live incident, the potential to send multiple messages in rapid succession is critical in keeping our on campus community informed of the situation as it is occurring. Current limits of technology affects how fast these messages can be delivered through the communications infrastructure. In these cases, email and other methods may not deliver the message as quickly as the situation requires. Research has shown that SMS text messaging and social media posts are the quickest forms of disseminating information to a large community. Third party systems, including email servers, have the potential to delay messages and the chronology of messaging may be lost, if multiple messages are sent. Redundancy is vital in emergency messaging and the university is continually looking for ways to expand the number of components to the already redundant system.
Monique N. Brijbasi
Associate Director of Risk Management, Environmental Compliance and Emergency Management
- MAIN INFORMATION LINE: (305) 625-6000
- Public Safety: (305) 628-6500
- Emergency Information: (877) STU-PLAN